A strange issue I came across one day with Windows Media Player 11. Whenever a USB flash drive or a memory card was plugged into the computer and I tried to open Windows Media Player, the program would quit responding and I would get that message about sending information to Microsoft. When no USB flash drives or memory cards were plugged in and I opened Windows Media Player, the program open and ran no problem. However, if a USB flash drive or memory card was inserted while Windows Media Player was running, the program would instantly hang and display the ‘sending information to Microsoft’ dialog box.

Turns out that the problem was related to Windows Media Player’s digital rights management (DRM). The DRM was preventing access to removable devices due to a hardware change. In this case, the CPU in my computer was recently upgraded from a Celeron to a Core Duo.

Below are the following steps to take in order to resolve the problem. These steps are not endorsed by Microsoft and should be used at your own risk. You should not perform these steps if you have DRM music as this may make your DRM licenses invalid and your DRM protected music inaccessible.

  1. Open the Control Panel and select Folder Options.  Select the “view” tab.  Select “show hidden files and folders” and remove the check mark from “hide protected operating system files”.
  2. For Windows Vista, open the folder C:\ProgramData\Microsoft\Windows\DRM\Cache. For Windows XP, open the folder C:\Documents and Settings\All Users\DRM\Cache.
  3. Delete the Indiv01 temp, BLA, and registry key files.
  4. Close all windows and open Windows Media Player. Insert your USB flash drive or memory card. You should now get a dialog box about setting up your removable device in order to sync with Windows Media Player. Click Cancel

The process is now complete and Windows Media Player should not crash while using removable media.

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